Privacy Policy for Viz LLM Chart Generator
Last Updated: June 26, 2025

Introduction

Viz LLM Chart Generator ("Viz LLM," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and its related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect information about you in a variety of ways. The information we collect via the Service includes:

A. Personal Data You Provide to Us

  • Account Information: When you register for an account, we collect your email address and hashed password (managed via Supabase Authentication). You may optionally provide other profile information.
  • Chat History and Artifacts: We collect and store the prompts you input, the responses generated by AI models, the artifacts created (e.g., charts, visualizations), and related metadata. This data is stored using Supabase.
  • Communications: If you contact us directly (e.g., via email at support@vizllm.com), we may receive additional information about you such as your name, email address, and the contents of your message.
  • Payment Information: If you subscribe to a paid plan, our third-party payment processor will collect and process your payment information. We do not directly store your full payment details.

B. Information Collected Automatically

  • Usage Data: When you access the Service, we may automatically collect certain information, such as your IP address, browser type, operating system, device information, pages viewed, features used, and dates/times of access.
  • Cookies and Similar Technologies: We use cookies to enhance your experience on our Service. These help us remember your preferences and understand how you use our Service. You can set your browser to refuse all or some browser cookies, but this may limit your ability to use certain features.

2. How We Use Your Information

We use the information we collect for the following specific purposes to deliver, improve, and secure our Service:
  • To provide and maintain core functionality: Process your chart generation requests, save your work, and enable seamless access across your devices.
  • To enhance user experience: Analyze usage patterns to improve interface design, optimize performance, and develop new features that meet your needs.
  • To understand usage: Track feature adoption and user behavior to prioritize development efforts and improve service reliability.
  • To drive innovation: Use aggregated insights to develop new visualization tools, chart types, and analytical capabilities.
  • To process payments: Securely handle subscription management, process payments, and provide purchase receipts and account statements.
  • To support users: Send important service notifications, security alerts, and account-related communications. Provide customer support and respond to inquiries.
  • To protect our service: Detect and prevent fraud, unauthorized access, and other security risks. Monitor for violations of our Terms of Service.
  • To meet legal obligations: Comply with applicable laws, regulations, and legal processes. Respond to lawful requests from authorities.
  • To customize your experience: Remember your preferences, saved templates, and frequently used settings.
  • To enable teamwork: Facilitate sharing and collaboration features when you choose to work with others on visualizations.

We process your information based on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed above.

4. Data Security

We implement robust security measures to protect your personal information:
  • All data transmitted to and from our Service is encrypted using industry-standard TLS/SSL protocols
  • Sensitive data is encrypted at rest using Supabase's secure storage solutions
  • Regular security audits and vulnerability assessments are conducted to maintain the highest security standards
  • Access to personal data is strictly limited to authorized personnel who need this information to perform their job functions

While we implement these and other security measures, it's important to remember that no method of transmission over the Internet or method of electronic storage is completely secure. We continuously work to enhance our security practices and respond to emerging threats to protect your information.

5. Data Retention

We retain your personal information only for as long as necessary to provide you with our Service and for legitimate business purposes. Specifically:
  • Account Information: Retained for as long as your account is active or as needed to provide you services
  • Usage Data: Generally retained for a period of 12 months from the date of collection
  • Legal Requirements: We may retain certain information as required by law or for legitimate business purposes

You can request deletion of your account and associated data by contacting us at support@vizllm.com. We will process your request in accordance with applicable laws.

6. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:
  • The right to access and receive a copy of your personal data
  • The right to rectify any inaccurate or incomplete personal data
  • The right to request erasure of your personal data under certain conditions
  • The right to restrict or object to processing of your personal data
  • The right to data portability, where applicable
  • The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at support@vizllm.com. We will respond to your request in accordance with applicable data protection laws.

You have the right to lodge a complaint with a data protection authority if you believe our processing of your personal data violates applicable law.

7. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your country or other governmental jurisdiction where the data protection laws may differ. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy. By using our Service, you consent to this transfer, storing, or processing.

We implement appropriate safeguards, such as standard contractual clauses, to ensure that your personal data receives an adequate level of protection when transferred internationally.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "lastUpdated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@vizllm.com. For general inquiries, you can reach us through our contact page.